We strive to provide for our guests an exceptional experience in our resort through the hard work and know-how of our associates. We would like to extend to you our apology for any inconvenience you experienced during your stay due to the level of service you received from some of our staff members. However, we truly regret that you didn't find the check-in process to your satisfaction. It is a pleasure to know that you appreciated our beautiful grounds, food choices and the restaurant and housekeeping staff. For that reason I can't give it a higher grade.ĭear TouringCanadian, Thank you for taking the time to share your feedback regarding your recent stay with us. Would I recommend it - maybe.The first impression when you check in is the one that stays with you. This resort is mid size but if you have mobility issues probably not the place for you as there is a lot of walking from rooms to restaurants etc. All of a sudden with that comment a room was available and it was very nice and in great location. I finally asked to see the manager (who never appeared) to get a room. Even though we had a 2 hour delay in getting to the hotel because of the air travel. They were totally unprepared for a group of 40 to check in. I had to get very insistent to get our room. Con: Check in could be described with one work HORRIBLE!!!!! I have travelled what I feel is extensively and have never been treated or given the lack of service that we received. Guest services were very helpful with anything that was their area (no problem there). Although the lack of privacy could be a problem depending on who you were travelling with. Especially enjoyed the Japanese restaurant and the main buffet had an excellent selection of choices for all meals. Pros: Restaurant staff and housekeeping did an excellent job for us to make our stay enjoyable. All in all the resort met all my expectations and the pictures they show are exactly how the resort is. I was unsure if I wanted to do a review on this resort.
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